Privacy Policy

1. Introduction

This Privacy Policy explains how Reprezence collects, uses, and protects information when you use our website and related services (the “Services”). By using Reprezence, you agree to the practices described in this policy.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact details such as your name, email address, and phone number
• Billing and payment information needed to process purchases
• Support messages and other communication you send to us
• Business details you share so we can deliver the Services you request

We may also collect limited technical data such as device and usage signals needed to operate, secure, and improve our website and Services.

3. How We Use Information

We use information to provide and improve Reprezence, including to:

• Create and manage your account or client relationship
• Deliver the Services you purchase or request
• Process payments and manage billing
• Respond to support requests and account questions
• Send service-related updates and important notices
• Send marketing messages where permitted by law

4. Marketing and Communication Preferences

We may use your email address and phone number to contact you about your account, plan updates, service improvements, feedback requests, and relevant offers. You can unsubscribe from marketing emails at any time using the unsubscribe link in those messages.

We do not place unexpected calls without notice. If you receive a call from someone claiming to be from Reprezence and you were not informed in advance, treat it as suspicious and do not share sensitive information.

5. Data Sharing

We do not sell your personal data. We share information only when needed to operate our Services, process payments, provide customer support, comply with legal obligations, or protect our rights and users.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your information. No system is perfectly secure, but we work to protect your data and reduce risk.

7. Data Retention

We keep information for as long as needed to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on data type and legal requirements.

8. Your Rights

Depending on your location, you may have rights to request access, correction, deletion, or export of certain personal information. You may also request restrictions on some processing activities.

To submit a privacy request, contact us at support@reprezence.com. We may ask for verification to protect your account and data.

9. Children's Privacy

Reprezence is not directed to children under 13 and we do not knowingly collect personal data from children. If you believe a child has provided personal information, contact us and we will review and take appropriate action.

10. Policy Updates

We may update this Privacy Policy from time to time. When we make material changes, we will update the date on this page and may provide additional notice when appropriate.